Support Offerings

At Exinda we take great pride in delivering friendly and efficient technical support to our customers. We know how important it is to make a WAN solution fit the unique needs of your network. Our support team is happy to provide everything you need to install, configure and optimize your Exinda solution. The Exinda Technical Assistance Center is available to you 24 hours a day and 365 days a year, with global coverage to support your networks wherever they are.

Platinum Maintenance

Exinda’s top level direct technical support services provide the following:

  • Telephone Support 24/7/365
  • Online Support
  • Quarterly Ticket Analysis
  • Two ECNA Training Seats
  • Software Upgrades and Updates
  • Optional: 4 Hour Same Day On-site for certain platforms
  • EoL Protection with 3 year programs

Premium Maintenance

Exinda’s most popular level of direct technical support services provide the following:

  • Telephone Support 24/7/365
  • Online Support
  • Two ECNA Training Seats
  • Software Upgrades and Updates
  • Optional: Next business day onsite for certain platforms; same business day RMA shipment

Basic Maintenance

Exinda’s basic level technical support services provide the following:

  • Telephone Support (Business Day 5×8)
  • Online Support
  • Software Bug Fixes
  • Per Incident Fees for Hardware Repairs
Exinda has been acquired by GFI Software - Read more